We value the privacy of our visitors here at bioxincosmeceuticals.com. In our privacy policy, we will detail what type of data we collect and store at bioxincosmeceuticals.com, as well as how we use it.

Email

We do not share your email address with any other third parties. We don’t collect any personal information unless it is absolutely needed, and we don’t share any of your data with third parties unless we’re legally compelled to

Types of personal information we collect include:

  • Your name
  • Your mailing and billing address
  • Your email address
  • Your phone (or mobile) number
  • Your purchase/return/exchange information

How we use the information we collect include: 

Product and Service Fulfillment

  • Fulfill and manage purchases, orders, payments, returns/exchanges, or requests for information about our products and services on our website, or mobile website, or to otherwise serve you
  • Connect with customer service via our contact center, customer or on social media platforms

Our Marketing Purposes

  • Deliver coupons, newsletters, receipt messages, emails, mobile messages, social media notifications, and marketing or advertising on social media sites, such as your Facebook News Feed
  • Provide interactive features of the website such as product reviews, comments and testimonials, and other information regarding products, services, and promotions
  • Administer promotions, surveys, and focus groups

Internal Operations

  • Improve the effectiveness of our website and marketing efforts
  • Conduct research and analysis, including focus groups and surveys
  • Perform other business activities as needed, or as described elsewhere in this policy

Fraud Prevention

  • To prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business

Legal Compliance

  • For example, assist law enforcement and respond to legal/regulatory inquiries

 

How is Your Personal Information Protected?

     Security Methods

  • We maintain administrative, technical and physical safeguards to protect your personal information. When we collect or transmit sensitive information such as a credit or debit card number, we use industry-standard methods to protect that information. However, no e-commerce solution, website, database or system is completely secure or “hacker proof.” You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.

    Email Security

  • “Phishing” is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email.

 

RETURN

Easy Returns if you received defective products, Product is different from customer order and description on the website. You have to notify us At the time of delivery or within 36 hours after receiving the Products from the delivery man

Product eligible for return the following

  1. Products must be in their original condition
  2. Items should be unused, unaltered, unsoiled Products with their original tags
  3. Products must be in the original packaging, in the original condition
  4. Products should not be used
  5. The product that has been worn or washed is not eligible for return
  6. The product that damage by yourself

REFUND

After receiving your product, if you found that the products /services/devices are physically damaged or not working you can get a refund of your ordered product price. To get a refund, please, inform us through an e-mail to [email protected] or call us at 01736460341 (10am-6pm). Please, note that to avail a full refund, you have to send the product to Bioxincosmeceuticals.com office in absolutely good condition &

  1. If you had paid through credit card/debit card or Mobile Banking, then we refund to the same account which will take 7-14 working days. ( credit card payment return may take longer depending on Commercial Banks)

2. If you had paid through COD, we will issue the cheque in the name and address as specified in billing details.